Effective: March 1, 2026
Bridge Air, LLC (“Bridge Air,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit bridgeair.org, contact us, request service, or communicate with us by phone, email, or text message.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Name
- Phone number
- Email address
- Service address
- Installation or service request details
- Any other information you choose to provide through our website forms, phone calls, emails, or text messages
Information collected automatically
- IP address
- Browser type
- Device information
- Pages visited on our website
- Date and time of visits
- Basic website usage information collected through cookies or similar technologies
2. How We Use Your Information
We use personal information only for legitimate business purposes related to our services, including:
- Tracking customer requests
- Scheduling, assigning, and coordinating product installation or service
- Sending customer updates about appointments, installation status, dispatch, and service completion
- Responding to inquiries and providing customer support
- Maintaining business records
- Improving website functionality and security
We do not use client information for unrelated marketing purposes if it was collected solely for installation tracking, assignment, and customer updates.
3. Text Messages and Customer Updates
If you provide your mobile phone number, Bridge Air may send you text messages related to your service, such as:
- Appointment confirmations
- Scheduling updates
- Technician arrival updates
- Installation status updates
- Customer support communications
Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at [email protected].
4. SMS Consent
By providing your mobile number and agreeing to receive text messages from Bridge Air, you consent to receive service-related SMS communications from us.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. How We Share Information
We do not sell your personal information.
We may share your information only as needed with:
- Employees and contractors involved in scheduling, dispatching, and installation
- Service providers that help us operate our website, customer management systems, or messaging platforms
- Vendors assisting with installation coordination or customer communications
- Government authorities or other parties when required by law
Any third-party service provider we use is permitted to use your information only as necessary to provide services to us or on your behalf.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve site performance, understand website traffic, and enhance user experience. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Coordinate installation and support
- Maintain business and legal records
- Comply with applicable law
9. Your Choices
You may contact us to:
- Request access to the personal information you have provided
- Update or correct your information
- Opt out of future text communications
To make a request, contact us at: [email protected]
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
[email protected]
Website: bridgeair.org